Frequently asked questions

We only list the iPhone and Samsung models we can make properly. Choose your brand and model on the product page – if your phone isn’t listed, contact us.

JPEG, PNG or WebP photos. For the sharpest print, use the original photo (not a screenshot) and at least 1500 px on the short side. The designer warns you if a photo may print blurry.

Yes. The designer shows a live preview on your phone model, and a preview is saved with your order.

[Add your production time] business days to make your case, plus delivery time. You’ll get emails when your case is printing and when it ships.

Anywhere in Australia. Shipping costs and options are shown at checkout.

Because every case is made just for you, we don’t accept change-of-mind returns on personalised items. This doesn’t affect your rights under the Australian Consumer Law – if your case is faulty or not as described, we’ll repair, replace or refund it.

Yes. Photos are stored securely, used only to make your order, and deleted after the period in our Privacy Policy.